Shipping & Delivery

We ship across India. Orders leave us in one to two working days, and most parcels arrive within three to eight days of dispatch. Every order gets a tracking link — no exceptions, no "contact us for status".

Where we ship

All Indian states and union territories that our courier partners serve. A handful of remote PIN codes are not serviceable; if yours is one of them, checkout will tell you before you pay rather than after. We do not ship internationally yet.

How long it takes

Two separate clocks, and it is worth knowing which is which:

• Dispatch time: 1–2 working days. This is us packing your order and handing it to the courier.
• Transit time: 3–8 working days after dispatch, depending on distance.

As a rough guide from Chhattisgarh:

• Chhattisgarh and neighbouring states: 2–4 working days in transit
• Metros (Delhi, Mumbai, Bengaluru, Chennai, Kolkata, Hyderabad): 3–6 working days
• North-east, Jammu & Kashmir, Ladakh, island territories: 6–10 working days

These are estimates from our couriers, not guarantees. Working days exclude Sundays and public holidays. Festival weeks, election duty, and weather all slow the network down, and when we know about a delay we would rather tell you than let the tracking page go quiet.

What shipping costs

• Orders of ₹999 and above: free standard shipping.
• Orders below ₹999: a flat ₹59 standard shipping charge.
• Cash on Delivery: an additional ₹49 handling fee, because COD costs us more to run.

The exact amount is always shown at checkout before you pay. If the figure at checkout differs from this page, checkout is correct and this page is out of date — please tell us so we can fix it.

Tracking your parcel

When your order ships you get an email with a tracking number and a link. It can take up to 24 hours for the courier's first scan to appear, so a tracking page that says nothing on day one is normal. Full details on our Track Your Order page.

Delivery attempts and address problems

Couriers normally make up to three delivery attempts. Please make sure the phone number on your order is one you will answer — the single most common cause of a failed delivery is an unreachable number, not a lost parcel.

If a parcel comes back to us as undelivered because the address was incomplete, nobody was available, or a COD order was refused, we will refund the item value. The original shipping charge and any COD fee are not refundable in that situation, since the courier has already been paid for the journey.

Need to correct an address? Write immediately. Before dispatch we can almost always change it. After dispatch it is out of our hands.

Damaged or missing parcels

If a parcel arrives visibly crushed, torn, or opened, please photograph it before unpacking if you can, and refuse delivery if the damage is severe. That single photo is what lets us settle a courier claim quickly.

If tracking has not moved for seven days, or a parcel is marked delivered and you do not have it, tell us. We will open an investigation with the courier. These take up to seven working days to resolve, and if the parcel cannot be found we replace it or refund you in full — you are not left carrying the cost of a courier's mistake.

Partial shipments

If you order several items and one is slower to reach us, we may split the shipment so the rest is not held up. You pay shipping once. Each parcel gets its own tracking link.

The binding version of these terms is our Shipping Policy. Related: Returns & Refunds · Cancellation Policy

Question about a delivery?

A person reads every message. Write to us and we will reply within 24 working hours.

• Email: support@appyquo.com
• Phone / WhatsApp: +91 77250 64481
• Contact form: appyquo.com/pages/contact
• Postal address: QW3F+47J Hasaud, Korba, Chhattisgarh 495661, India