Returns & Refunds

We replace or refund anything that arrives damaged, faulty, or not what you ordered. We do not accept change-of-mind returns. Here is exactly what that means, including the parts that are not in our favour, so you can decide before you buy rather than after.

What is covered

Raise a claim and we will make it right if your order:

  • Arrived damaged — broken, cracked, leaking, or crushed in transit.
  • Is faulty — dead on arrival, or it fails within the warranty period through no fault of yours.
  • Is the wrong item — wrong product, wrong variant, wrong size or colour from what you ordered.
  • Is incomplete — a part or accessory listed in the box is missing.
  • Never arrived — see Shipping & Delivery for lost-parcel handling.

What is not covered

We would rather be clear now than argue later. We cannot accept a return because:

  • You changed your mind, or the item did not suit your taste. Please read the listing carefully and ask us anything before ordering — we answer product questions within 24 working hours.
  • It was damaged after delivery through drops, spills, misuse, unauthorised repair, or normal wear and tear.
  • You reported it late. Claims must reach us within 7 days of delivery.
  • It is a hygiene or personal-use item that has been opened or used — earphones and in-ear audio, grooming items, innerwear, cosmetics. Sealed and unopened, these are fine.
  • It is a digital product, gift card, or downloadable that has been delivered, redeemed, or accessed.
  • It was clearly sold as defective, refurbished, or open-box, and the fault is the one disclosed in the listing.

If your situation is not on either list, write to us anyway. Edge cases exist and we would rather look at one than hide behind a page.

How to raise a claim

  1. Write within 7 days of delivery to support@appyquo.com, or through the contact form.
  2. Include your order number and a one-line description of what is wrong.
  3. Attach photos. One of the item showing the problem, and one of the shipping label. For a fault that only shows in use, a short video helps.
  4. Keep the packaging until the claim is settled. Courier claims often need it.
  5. Wait for our reply — within 24 working hours. We will confirm the outcome and, if a return is needed, send the exact return address. Please do not ship anything back before that; unannounced returns are hard to match to an order.

Replacement, or money back

Once a claim is approved you choose:

  • A replacement — the same item, shipped at our cost, subject to stock.
  • A full refund — the item price plus what you paid in shipping for it.

If a replacement is out of stock, you get the refund. We will not leave you waiting on restocking that may not happen.

Who pays return shipping

We do, whenever the fault is ours or the courier's — damaged, faulty, wrong, or incomplete. Either we arrange a pickup or we reimburse a reasonable courier charge against a receipt. You should never be out of pocket for our mistake.

How long refunds take

We issue the refund within 2 working days of approving a claim, or of receiving the returned item where a return was needed. After that the timing belongs to your bank:

  • UPI: usually 1–3 working days
  • Cards: 5–7 working days to appear on your statement
  • Netbanking and wallets: 3–7 working days
  • Cash on Delivery: by UPI or bank transfer to details you give us, 2–5 working days after we have them

Refunds always go back to the original payment method where that is technically possible. We cannot redirect a card refund to a different account.

Warranty

Where a product carries a manufacturer's warranty, the listing says so and the period is stated there. For the first 7 days after delivery, deal with us directly — it is faster. After that, warranty claims usually run through the brand's service network, and we will help you find the right one and follow up if you get stuck.

The binding version of these terms is our Refund Policy. Related: Cancellation Policy · FAQ

Need to start a claim?

A person reads every message. Write to us and we will reply within 24 working hours.

Cannot find your answer here?

A person reads every message and replies within 24 working hours. If a policy is unclear, that is a problem with our writing and we want to fix it.

Contact us