Support
Contact Us
Monday to Saturday, 10:00–19:00 IST. Every message gets a reply within 24 working hours.
One inbox, read by the people who run the store. No ticket numbers, no phone tree. Tell us what happened and we will reply within 24 working hours.
Before you write
Two things make a reply much faster:
-
Your order number (it starts with
#and is in your confirmation email), if the question is about an order. - A photo, if something arrived damaged, faulty, or wrong. One clear picture usually settles a claim in a single message instead of four.
Where to send what
- Order status or a delayed delivery — use the form below with your order number. Also worth checking Track your order first, since most updates show there before we can add anything.
- Damaged, faulty, or wrong item — email us with photos within 7 days of delivery. Details on the Returns & Refunds page.
- Cancel an order — write immediately and read Cancellation policy. Once a parcel is handed to the courier we cannot pull it back.
- Payment or refund not showing — include the payment method and the last four digits or UPI reference. See Payment methods.
- Privacy, or a request to delete your data — email us with "Privacy request" in the subject. Your rights are set out in our Privacy Policy.
- Press, partnerships, or legal notices — these reach the company, Pta Nhi. See Pta Nhi.
When we are around
- Monday – Saturday: 10:00 – 19:00 IST
- Sunday: Closed
Messages sent outside these hours are answered on the next working day. We are in India Standard Time (UTC+5:30), so if you are writing from another timezone, expect the reply to land overnight.
Our address
QW3F+47J Hasaud
Korba, Chhattisgarh 495661
India
This is Pta Nhi's registered business address, used for correspondence and legal notices. It is not a shop counter, so please do not send returns here without a claim reference — we will tell you exactly where to ship once a claim is approved.
What we will not ask you for
We will never ask for your full card number, CVV, UPI PIN, or an OTP — not by email, not on the phone, not on WhatsApp. Anyone who does is not us. Payments happen only inside Razorpay's secure checkout, and we never see those details.
Send a message
Tell us what happened
Include your order number if this is about an order, and a photo if something arrived damaged or wrong. One clear picture usually settles a claim in a single message.
Faster routes
Some answers are already written
These cover most of what people write in about. Worth a look before you wait on a reply.