Cancellation Policy

You can cancel free of charge any time before your order is dispatched. After the parcel is with the courier we cannot recall it — but you still have the protections on our Returns & Refunds page.

Cancelling before dispatch

Write to support@appyquo.com or use the contact form with your order number and the word CANCEL in the subject line. Because we dispatch within 1–2 working days, speed matters — the sooner you write, the more certain the outcome.

Once we confirm the cancellation, your full amount is refunded, shipping included. We start the refund within 2 working days; your bank's timelines are on the Payment Methods page.

After dispatch

Once the courier has the parcel, we cannot stop it. Your options are:

• Refuse the delivery. The parcel returns to us and we refund the item value. The original shipping charge and any COD fee are not refundable, because the journey has already been paid for.
• Accept it and raise a claim, if it turns out to be damaged, faulty, or the wrong item. See Returns & Refunds.

We do not accept change-of-mind returns after delivery, so if you are having second thoughts, the window is before dispatch.

When we cancel an order

Rarely, and never without telling you. It can happen if:

• The item turns out to be out of stock after you ordered.
• There was a pricing or listing error so significant that fulfilling it is not viable.
• Your address is not serviceable or is incomplete and we cannot reach you to fix it.
• Payment could not be verified, or the order is flagged as fraudulent.
• You have a history of refusing COD parcels, in which case we may ask for prepayment instead.

If we cancel, you get a full refund and an email explaining why. We will not quietly sit on an order we cannot fulfil.

Changing an order instead of cancelling

Before dispatch we can usually change a shipping address, correct a phone number, or swap a variant — a size or colour, for instance. Adding items normally means a second order. Just ask; if it is possible, we will do it.

Subscriptions and pre-orders

We do not currently sell subscriptions or take pre-orders. If that changes, this page will carry the specific terms before those products go on sale.

Related: Shipping & Delivery · Refund Policy

Need to cancel now?

A person reads every message. Write to us and we will reply within 24 working hours.

• Email: support@appyquo.com
• Phone / WhatsApp: +91 77250 64481
• Contact form: appyquo.com/pages/contact
• Postal address: QW3F+47J Hasaud, Korba, Chhattisgarh 495661, India