Help centre
Frequently Asked Questions
The questions we actually get asked, answered without the marketing gloss. If yours is not here, write to us — we reply within 24 working hours, and anything asked more than twice ends up on this page.
Answers
Everything people ask us
Grouped by topic. Tap a question to open it. Nothing here is written to sound good — if the honest answer is "we cannot do that", it says so.
Orders & shipping
Where do you ship, and how long does it take?
We ship across India, to every state and union territory our courier partners serve. Orders leave us in 1–2 working days, and delivery usually takes another 3–8 working days depending on distance from Chhattisgarh. Remote regions such as the north-east, Jammu & Kashmir, Ladakh, and the island territories can take up to 10 working days. We do not ship outside India yet.
How much does shipping cost?
Free on orders of ₹999 and above. Below that it is a flat ₹59. Cash on Delivery adds a ₹49 handling fee. The exact amount always appears at checkout before you pay, and the checkout figure is the one that applies.
How do I track my order?
Every order ships with a tracking number. It arrives by email the moment your parcel is handed to the courier, and it is also on the order in your account. The courier's first scan can take up to 24 hours to appear, so a tracking page that looks empty on day one is normal.
My tracking has not updated in days. Is my parcel lost?
Usually not. Parcels go quiet on long trunk routes and over weekends, and a two or three day gap between scans is ordinary. Contact us if there has been no movement for seven days, if the status says delivered but you have nothing, or if it shows a city nowhere near your route. We will open a courier investigation, which takes up to seven working days. If a parcel truly cannot be traced, we replace it or refund you in full.
Can I change my delivery address after ordering?
Before dispatch, almost always — write to us immediately and we will update it. After dispatch it is out of our hands, because the courier already has the parcel with the label on it.
Payment
What payment methods do you accept?
All of them, through Razorpay: UPI (Google Pay, PhonePe, Paytm, and any other UPI app), credit and debit cards including RuPay, netbanking, wallets, EMI on eligible cards, and Cash on Delivery. Which options you see at checkout depends on your order value and what Razorpay has enabled at that moment.
Is Cash on Delivery available?
Yes, on most orders up to ₹5,000, with a ₹49 handling fee shown at checkout. Not every PIN code is covered, and checkout will tell you if yours is not. One request: if you change your mind, please cancel the order rather than refusing the parcel at the door. Refusal costs us shipping in both directions.
Are my card details safe?
We never see them. Payments go directly to Razorpay, a PCI-DSS compliant gateway, over an encrypted connection, and the whole site runs on HTTPS. What we keep is the order record and the last four digits of a card, which is only what we need to match a refund to a payment. We will never ask for your CVV, UPI PIN, or an OTP by email, phone, or WhatsApp — anyone who does is not us.
Money left my account but I got no order confirmation. What now?
Wait up to 60 minutes first — most failed-payment debits reverse themselves automatically. If it has not reversed, send us the amount, the time, and the UPI reference or last four card digits, and we will trace it with Razorpay. Banks typically return such debits within 5–7 working days. Please do not place the order a second time unless you are sure the first did not go through.
Do prices include GST, and will I get an invoice?
Yes to both. All prices are in Indian Rupees and include GST where it applies, so the price you see is the price you pay. A tax invoice with the break-up is emailed to you once your order is confirmed.
Returns & refunds
What is your return policy?
We replace or refund anything that arrives damaged, faulty, or not what you ordered — report it within 7 days of delivery with a photo and we will make it right, including the shipping you paid. We do not accept change-of-mind returns, so please ask us anything before ordering. We would rather answer ten questions than have you receive something you did not want.
How do I report a damaged or wrong item?
Email us within 7 days of delivery with your order number, one line on what is wrong, and photos of the item and the shipping label. Keep the packaging until the claim is settled, and please wait for our written approval before shipping anything back — we will send you the correct return address. Unannounced returns are very hard to match to an order.
Who pays for return shipping?
We do, whenever the fault is ours or the courier's. Either we arrange a pickup or we reimburse a reasonable courier charge against a receipt. You should never be out of pocket for our mistake.
How long does a refund take?
We start it within 2 working days of approving a claim. After that the timing is your bank's: UPI usually 1–3 working days, cards 5–7, netbanking and wallets 3–7. For a Cash on Delivery order we refund by UPI or bank transfer, 2–5 working days after you give us the details. Refunds go back to the original payment method wherever that is technically possible.
What is not covered by a return?
Change of mind. Damage that happened after delivery, through drops, spills, or misuse. Claims reported more than 7 days after delivery. Opened hygiene items such as in-ear audio, grooming products, innerwear, and cosmetics — sealed, those are fine. Digital products and gift cards once delivered or redeemed. And items sold as refurbished or open-box, where the fault is the one we disclosed. If your situation is not on that list, write to us anyway.
Can I cancel my order?
Free of charge any time before dispatch — email us with your order number and CANCEL in the subject. Since we dispatch within 1–2 working days, the sooner you write the better. After dispatch we cannot recall the parcel, but you can refuse the delivery, in which case we refund the item value (the original shipping and any COD fee are not refundable, as the journey has already been paid for).
About AppyQuo
Who is AppyQuo, and what is Pta Nhi?
AppyQuo is the store. Pta Nhi is the company that runs it — the same relationship Instagram has with Meta. Pta Nhi is a business registered in Chhattisgarh, India, and it is named after the Hindi for "don't know", which is honestly where every online product search begins. Our job is to close that gap.
What do you sell?
A general catalogue — everyday tech, accessories, and useful things for the home. We are early and still stocking up, so the range is small on purpose. We would rather carry fewer things we can describe accurately and support after the sale than a warehouse of items we cannot.
Do products come with a warranty?
Where a product carries a manufacturer's warranty, the product page says so and states the period. For the first 7 days after delivery, deal with us directly — it is faster. After that, warranty claims usually run through the brand's own service network, and we will help you find the right one and chase it if you get stuck.
How do I reach a real person?
Email support@appyquo.com, call or WhatsApp +91 77250 64481, or use the contact form. We are around Monday to Saturday, 10:00–19:00 IST, and we reply within 24 working hours. There is no call centre — one of the people who actually runs the store reads your message.
Do I need an account to order?
No, you can check out as a guest. An account just saves your addresses and keeps your order history in one place. If you ordered as a guest and want to see the order later, use the same email at the sign-in page and Shopify will email you a code — no password needed.
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